Privacy Policy

1. Who we are

RetailCare Pty Ltd is an Australian business located at 70 Adam Street, Burnley, Victoria 3121, Australia. Our email address is [email protected] and our phone number is +61 3 9514 9699. Our ABN is 21 117 692 827.

2. Information we may collect

We may collect information that you voluntarily provide when you contact us or submit an enquiry, including your name, company name, email address, phone number, preferred contact method, service interest, and the contents of your message. We may also collect basic technical data that is commonly captured through website operation, such as browser type, device information, and limited usage information.

3. Why we collect information

We may use information for purposes such as responding to enquiries, assessing service requirements, communicating with prospective or existing clients, maintaining business records, improving website functionality, and supporting the security and continuity of our systems. We do not collect information for unrelated purposes without an appropriate reason.

4. How information is used

Information submitted through this website may be used by RetailCare staff or authorised service providers acting on our behalf for legitimate business purposes. This may include contacting you about your enquiry, providing requested information, maintaining correspondence records, or improving our service process.

5. Disclosure of information

We do not sell personal information. We may disclose information where reasonably necessary to support business operations, such as hosting, website maintenance, professional advisory services, or legal compliance. We may also disclose information if required by law or where disclosure is reasonably necessary to protect rights, property, or operational security.

6. Data security

We take reasonable steps to protect information from unauthorised access, misuse, interference, loss, modification, or disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Users should avoid sending highly sensitive information through general web forms unless appropriate safeguards are in place.

7. Data retention

We may retain information for as long as reasonably necessary to respond to your enquiry, maintain records, support business administration, resolve disputes, meet legal obligations, or improve our operations. When information is no longer reasonably required, we may delete, de-identify, or securely archive it as appropriate.

8. Cookies and website technologies

This website may use standard website technologies such as cookies or similar tools to support performance, security, and usability. Please review our Cookie Policy for additional information.

9. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of external sites. Users should review the privacy and legal terms of any external website they visit.

10. Access and correction

If you would like to request access to personal information we may hold about you, or if you believe any information is inaccurate or incomplete, please contact us using the details on this page. We will consider reasonable requests in accordance with applicable obligations and practical requirements.

11. Contact us

Questions regarding this Privacy Policy can be directed to RetailCare Pty Ltd by email at [email protected] or by phone at +61 3 9514 9699.